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Reviews

Read what some of our customers are saying
Excellent
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9.8 out of 10
See all 83 reviews on trust pilot
Exceptional Tour Provider

I very recently travelled with Bench to South Africa for the very first time. From the moment the booking was made until returning home, Bench took care of everything and customer service was second to none. Upon returning home I even received a Welcome Home email.
Any questions that were asked prior to travel were answered within a timely manner and addressed accordingly. Their travel documentation is so personalised and themed accordingly for the destination. It was truly exciting to receive the docs and you could smell Africa in the document wallet.
Throughout travel in Africa everything ran smoothly. As we moved from place to place, all transfers were well organised and we effortlessly moved from one accommodation to another. Everything that was outlined in our itinerary, we did.
Our first resting place was Camp Jabulani. Exceptional elegance & luxury. Have never been accommodated with such personal, intimate details. The chef even personally introduces himself to you and outlines the menu. Rooms and facilities were amazing. Guides very interesting.
Makutsi Safari Springs is a perfect 3.5 star property well designed for all ages and very affordable. Their food was delicious and created daily. They provide plenty of tour and game drive options for a week long stay.
Shumbalala, located in Thornybush Private Reserve was completely out of this world. Luxury, elegance, sophistication, 5 star +++, completely surrounded by the African bush. First impressions were flawless. Upon arrival receive a meet & greet by the manager with welcome drinks and warm refreshing towels. Little touches are perfected here. From the infinity pool to the paved sitting area, lounge area, indoor sitting area and fire place...there isn't a thing they haven't thought about. The food is first class and so is their service. And then there are the rooms...speechless!!! Their guides are superb. They asked what we wanted to see and they delivered. We were lucky, but they did their best to ensure we saw what we wanted. Very approachable and personality plus.
Thornybush Game Lodge is a 5 star property that excels in luxury, bush living. The rooms and food here were also exquisite. Guides & trackers here are also fantastic. Highly recommend.
The Palace at Sun City is incredible. Old World charm and elegance. Very family friendly and well catered. Very spacious rooms. Service second to none.
Bench Africa certainly do go the extra mile to ensure they are delivering an exceptional product to their customers. And that they did!!! They know their product more than anybody else in the marketplace and this ensures if customers travel with Bench, they will experience a once in a lifetime holiday like I did.
Thank-you Bench. This African experience has moved me forever.

Lauren Roby
Bench South Africa March 2017

Going to South Africa for the first time was an exciting time for me and Bench helped validate that excitement. The booking process was easy and the documents came in a lovely little Travel Wallet (you just don't see service like this anymore)!
The trip all flowed so well. There was always someone waiting exactly when and where they said they would be and all ran without a hiccup.
We spent most of our trip in Hoedspruit. Highlights for me were Camp Jubulani, this is 5 star luxury! The attention to detail at this place makes for such a wonderful stay. The Rangers, the Chef and all staff to be commended.
The Thonybush reserve and collection is another I would highly recommend. The difference between having a tracker and a guide at the reserve was definitely something that made the experience just that little bit more special. The passion of the tracker and guide shone through seeing all the big 5 within 24 hours. We stayed at Shambalala and the Main Lodge here and would recommend without hesitation.
Cannot speak highly enough of service levels from start to finish and the quality of the accommodation and transfers. I will be using Bench for any future trips to Africa.

Kate Destination: South Africa
Just Mind-Blowing

Having never been to Africa before i was definitely nervous. Turns out I didn't need to be nervous at all considering I was in the care of Bench. From start to finish Bench were so easy to get into contact with, always were able to preempt the questions I wanted to ask, and I always felt connected to them throughout the entire process from the flights to the itinerary, even to where we would all meet up together in the airport before our international flight!
The trip truly was seamless. We stayed in multiple accommodations and as an agent it was so fantastic to be able to see the difference in star quality and what each place had to offer.
Camp Jabulani: What a perfect beginning to this trip. Everything was so meticulously personal and luxurious and I could not have asked for a better way to kick off Africa.
Nungu Camp: Lovely homey shared feel to this camp. Very basic accommodation, shared bathroom/showers and eating/cooking spaces but everything was kept so incredibly clean. Due to the nature of the camp definitely be aware of bugs and insects and creepy crawlies and have the Rid handy! Ruan and Tina who run the program are so passionate about what they do that you can't help being passionate about it as well, the atmosphere they created was warm and inviting and the food they made for us while we were there was delicious!
Makutsi Safari Springs: A good 3 star property for families that want to have the experience of Africa on a controlled budget. Family rooms were lovely and clean and spacious, with traditional south African cuisine being cooked and served up in a relaxed atmosphere in the combined dining area. Absolutely gorgeous outdoor bar and viewing area. Just be aware that if you are expecting a lot of amenities and wifi in the rooms that this is potentially not the place for you, and this is not what Makutsi are trying to market themselves as either. They want everyone who comes to their lodge to swim in the incredible springs, to play some outdoor tennis, and to spend their days socialising off their phones.
Shumbalala: Probably my favourite place that we stayed. The villas were perfectly appointed, the staff were so welcoming and remembered your name and drink order. They were a 5-star with such a laid back feel, lounging by the infinity pool after the morning game drive was an experience I will never forget that's for sure! The food was incredible and so generous in the portions, and the beverages and beautiful souvenirs were incredible well priced.
Main Lodge at Thornybush: Rooms are newly renovated and absolutely beautiful. Food is buffet style and so very tasty and well prepared. the grounds are gorgeous and the room I was in had an amazing deck with a lovely view.
The Palace Sun City: Rooms are lovely however this property is definitely about what to do on the property rather than spending time in your room. From the man-made beach, adults only pool area, children’s pools and waterslides, day spa, two golf courses and a labyrinth that leads in to a bar - you will never get bored! So many choices of restaurants and the breakfast buffet was phenomenal!

I honestly don't think it would have been the experience that it was without Bench. Travelling with Lara our host was like travelling with a bestie, and Bench had us organised with tips and meals and what to do and what to pack from the very beginning and it was a totally stress free trip - one that I would repeat in a heartbeat so long as I could go with the same people and have Lara as our host again. Loved it!

Rebecca ForsterDestination: South Africa
Amazing, from start to finish!!

Going to Africa for the first time can be a little daunting. Though Bench were so easy to deal with and happy to answer all of the silly little questions. We were always kept well informed throughout the whole process - the flights that would work out best for us, when to expect documents etc etc.
The whole trip came together magically.. We stayed in a great range of accommodation and loved how we were able to see what the different star ratings had to offer.
Camp Jabulani: such a great start to the trip! the food, rangers, accommodation, can not fault a thing! All staff were so welcoming and attentive, such an amazing experience.
Nungu Camp: Really good feel to the camp, loved how we were able to sit around the fire every night and socialise. Ruan and Tina were such an asset to the camp, the food they cooked was amazing! The accommodation was very basic, rondavels were roomy and beds were comfortable though lots of insects around. Showers had good pressure, though once again lots of insects.
Makutsi Safari Springs: The rondavels were very comfortable and lots of space. Love how they were able to do our washing at such a good price. Great areas for socialising and viewing. Food was perfect! Loved how they cooked traditional South African food. Most staff were friendly.
Shumbalala: Amazing!! Such a personal experience. Love how the décor had a ‘safari’ feel to it. Love how they can prepare an amazing meal at the drop of a hat. Dinner experience was so special and one to never forget.
Game Lodge: Rooms were just gorgeous, the best décor yet. It had a massive balcony and a great bath with a view. Food was incredible and the staff were very accommodation.
The Palace Sun City: Huge variety of things to do here to keep the family entertained, also lots for those who want to get away from it all and have couple time. Love the man-made beach, adults only pool area, children’s pools, spa’s and wide variety of activities. Lots of choices of restaurants. Rooms had lots of space, very clean and comfortable and had amazing beds!
Bench made the experience what it was, Lara was the perfect host and I felt like I was travelling with a friend! This makes a trip go from amazing to absolutely perfect!!

Rachel Destination: South Africa
South Africa March 2017

Bench Africa was absolutely amazing. Travelled to South Africa in early March. I would recommend any type of traveller to Bench. Very professional and nothing was ever an issue. All guides and trackers were very experienced and professional and made the game drives an experience i'll never forget. Lodges were all very professional and could not fault anything about it. Thank you for making my Africa trip the holiday i have ever been on. I will be back!

Stuart McAlpineDestination: South Africa
Bench South Africa

I visited South Africa with Bench from 1-10 March 2017.
The trip was fantastic planned to perfection. The accommodation and experiences booked were perfect. They no South Africa.
Cannot speak highly enough of service levels, quality of the accommodation.
The knowledge of the guides and trackers were first class, can thoroughly recommend this trip.
Bench your the best!!!

Bob AndrewsDestination: South Africa