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Terms & Conditions

PRICING

All prices are quoted in Australian Dollars. Typically, prices are based on two passengers travelling together. Single traveller supplements may be applicable.

PASSPORTS & VISAS

Passports must have a validity of at least 6 months (12 months for Uganda) longer than your intended stay overseas. Visas are required for Australian Passport holders for Kenya, Tanzania, Uganda, Rwanda, Zimbabwe, Zambia, Mozambique, Madagascar and Egypt. They can be purchased on arrival in most countries, but please note entry into Kenya and Rwanda must be applied for online prior to arrival. Visa fees are payable in US Dollars cash only. Some countries have a requirement making it necessary to have a certain number of blank pages in your passport. Please check with Bench Africa regarding visa costs.

HEALTH

Vaccinations against Yellow Fever are compulsory in East Africa, and many other countries require proof of a valid vaccination card if these countries have been visited or you have been in transit. It is also highly recommended that you take anti-malaria medication. Please consult your GP or Travel Doctor for up-to-date medical advice for the countries you are visiting.

BOOKING

A non-refundable deposit of 25% per person is required within seven days of booking confirmation along with a signed Booking Form. Some tours and arrangements may impose a higher non-refundable deposit - please check at time of booking. Note any Gorilla and Chimp permits for tours in Rwanda and Uganda are to be paid in full at time of booking. Payment of deposit and a signed Booking Form represents acceptance of Bench Africa Terms & Conditions by the client. Final balance of payment must be received no later than 60 days prior to departure.

LATE BOOKINGS

Bookings made within 30 days of travel from Australia will incur a late booking fee of A$50 and full payment will be required immediately.

AMENDMENT FEE

An amendment fee of A$50 will be levied to cover communication and administration costs for any changes to bookings.

BOOKING FEE

A booking fee of A$50 will be charged for arrangements such as hotels and car hire not forming part of a package with a minimum stay of five nights required.

CANCELLATIONS

All cancellations must be received in writing and will take effect from the date received by Bench Africa. The following cancellation charges will apply to the tour costs.

  • More than 60 days before departure: Deposit only
  • 60-49 days before departure: 40%
  • 48-31 days before departure: 60%
  • 30-0 days before departure: 100%

 

The non-issuing of an invoice or non-payment of deposit will not exempt clients from these cancellation and administration fees. We regret we can make no exception to the charges and strongly recommend that comprehensive travel insurance is taken out at time of booking to cover cancellation fees. These charges can vary subject to the trading terms of our suppliers as some do impose higher cancellation fees on certain tours.

INSURANCE

We strongly recommended that a comprehensive travel insurance policy be taken out at time of paying the deposit. Bench Africa will not accept responsibility for loss of deposit/full payment, loss or damage to baggage and personal items, personal illness or injury, medical expenses, cancellation or curtailment of your trip.

SPECIAL NOTE REGARDING PRICES

Much care has gone into the composition of itineraries and prices for this brochure, however circumstances beyond our control such as currency devaluation, fuel or air fare surcharges, imposition of new or amended Government charges (i.e VAT) may necessitate an increase in cost. Bench Africa cannot be held responsible for these changes. Should this occur at any time until departure date, you will be notified as soon as possible, and regardless of deposit or total payment having been made, any increase is to be paid by the client. If such increase is unacceptable, the client may cancel the booking, though, in so doing, is still liable to pay any cancellation charges imposed by our suppliers. While every effort has been made to ensure prices are accurate, please use the brochure as a guideline only, as rates are subject to change.

OUR RESPONSIBILITY

Bench Africa is the trading name of Southern Cross Safaris Australia PTY Ltd. We do our best to make sure your arrangements are satisfactory and we accept liability for, but only to the extent of, any loss or damage sustained by you as a result of our negligence, or that of our employees or agents. Bench Africa uses local ground operators in Africa. The standards of accommodation and other services are based on various factors, which are generally accepted as indicated as a certain class, however we do not represent or guarantee that standard, class or fitness for purpose of the accommodation or service. Bench Africa does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those airlines, local operators, shipping companies, hoteliers or other persons providing services in connection with your tour pursuant to a contract between them and yourselves and over whom we have no direct and exclusive control. We do not accept liability for any injury, damage, loss, delay, change of itinerary when required, additional expense or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to, or failure of, machinery or equipment, or industrial action (whether or not involving our employees and even though such actions may be settled by acceding to demands of a labour group).

PRIVACY

Our privacy policy sets out how we manage your personal information and is available on our website at www.benchafrica.com.au

RESERVATIONS & ENQUIRIES

Southern Cross Australia PTY Ltd T/A Bench Africa

Level 4, 55 York Street, Sydney, NSW 2000 Australia ACN 126 019 538

Tel: (02) 9290 2877

Fax: (02) 9290 2665

Toll Free: 1800 221 451 or 1800 022 564

ATAS accreditation #A10677, ABN: 83 126 019 538

Email: info@benchafrica.com.au

Website: www.benchafrica.com.au